(L-R) Melissa Gravelle, Contact Centre Senior Manager, Frank McKenna, Deputy Chair, TD, and Paryse Richard, Contact Centre Team Leader (Courtesy CNW Group/TD Insurance)
TD Bank is set to hire approximately 100 full-time workers by January 2021 as its insurance arm opens a new bilingual client advice centre at its Dieppe facility.
“It’s a brand new centre, unique to Moncton, and it’s going to involve hundreds of jobs,” he said. “A hundred is what we have in motion at the moment, and we have space for 135,” says Frank McKenna, TD Bank’s deputy chair and former premier of New Brunswick.
Remote work will allow the bank to hire “hundreds” more people from outside of Greater Moncton over time, including the Francophone region of Northern New Brunswick, McKenna added.
“It means that we don’t have to depend just on the Greater Moncton area for bilingual workers,” he said. “We can use the entire province as our recruiting area, and that increases the potential for us to add jobs.”
McKenna says the jobs are not part of the 1,015 the bank said it would create in 2018 with the opening of its campus at CF Champlain.
The contact centre and TD Finance Operations offices there employ around 1,000 people, currently working remotely. The TD Insurance centre “represents a brand new investment in jobs in New Brunswick” that will fill up the rest of the space that was vacant at the CF Champlain offices.
McKenna said TD has continued to grow its footprint in the province, from the time he was premier in the 1990s to now. The bank’s first call centre in New Brunswick opened in Saint John in 1994 with 50 employees, but now employs over 700, he said.
“We have very high levels of customer satisfaction and very high levels of employee engagement, and very low levels of turnover. And for all of those reasons, TD has found its experience in New Brunswick to be extremely positive,” he said.
“From tiny acorns, big trees grow. That’s why I’m so jacked about this announcement, it’s got a chance to employ people all over New Brunswick.”
The new centre is currently licensed to support the Atlantic Canada market, but will soon be licensed to service Quebec clients as well. Additional licensing will roll-out following that.
Inda Intiar is a reporter for Huddle, an Acadia Broadcasting content partner.
