Many Canadians had terrible travel stories to tell over the holiday season.
The House of Commons Transport Committee is now taking a closer look at that travel chaos.
The committee said it wants to help Canadians understand what happened, what their rights are and what kind of compensation they may be entitled to.
The committee also wants to hold those responsible accountable and to seek answers to avoid a repeat of problems in the future.
B.C. Conservative MP Mark Strahl said he heard horror stories from travellers who were provided few details about delays and cancellations from the airlines and VIA Rail.
“This follows the disastrous summer travel season for people who are once again separated from their baggage and where they were sleeping on airport floors and where the system completely failed.”
B.C. New Democrat MP Taylor Bachrach shared a recent letter from a woman who wanted to help her son who was stuck in Mexico.
“He is getting no reliable information from Sunwing as to how long this may last. Everyday he has to check out of the hotel and wait in the lobby to see if he is included in the passenger list that will be provided a room for the next night. He is frantic. ”
Federal transport minister Omar Alghabra has been called to appear before the committee on Thursday.
The heads of Sunwing and VIA Rail have also been asked to appear later this week.
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